Rescue Tools
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Norton™ Bootable Recovery Tool
Gets your computer back up and running if it becomes so infected that it won't work properly or even start.
If your Norton product came from your ISP use this button.
If your Norton came with your computer or you bought a retail copy, use this button.
Product Version - 6.0
If you are unable to remove threats using the regular scanner in your Norton product or if your computer will not start, use the Norton Bootable Recovery Tool to get the problem resolved fast. For instructions on how to use Norton Bootable Recovery Tool, click here.
Download Instructions:
If you have not used the Norton Power Eraser tool yet, try it first to target deeply embedded threats that your traditional virus scanning may have missed.
  1. Click Download Now, above
  2. On the File Download dialog, click Save.
  3. Select the location to where you want the file saved, and click Save.
  4. Go to the location of the downloaded file and double-click the NBRT Retail Downloader icon.
  5. If you get a prompt asking you to confirm that you want to run the file, click Run to continue with the download process.
  6. Once the download completes, the Norton Bootable Recovery Tool wizard starts automatically.
Follow the instructions in the wizard to create your customized copy of the Norton Bootable Recovery Tool.
Store your copy of the Norton Bootable Recovery Tool in a safe place. If you encounter an emergency situation, just insert it into your computer and follow the onscreen instructions. The Norton Bootable Recovery Tool will help start your computer in a safe environment and then start cleaning up your infected system, returning your computer to health.
System Requirements:
Microsoft Windows XP with Service Pack 2 or 3, Windows Vista, or Windows 7
Your computer must support USB booting for the Norton Bootable Recovery Tool to run on a USB device.